Terms & Conditions:

  • ID documents in original will be made available by the User at the counter of Exchange whenever required.
  • Any changes in the ID details/address/ contact details will be updated by the user in GCC Web TT profile, also to be submitted in Exchange Branch.
  • Transactions will be considered as executed unless any claims contrary to this is received from the user within 3 working days from the date of remittance.
  • The exchange reserves the right to cancel the transaction at any time before receipt of the funds and the user will be intimated of the same on the last intimated email ID.
  • The transaction entered into the website represents an application for transaction and will be live for completion by deposit of fund at the counter or in one of the accounts of the exchange till end of day. Thereafter, it will be automatically cancelled and no claim whatsoever for restoration of the same will be entertained.
  • User will not hold the Exchange responsible for any financial and or reputation loss due to any inadequacy or inaccuracy of in formations submitted by Users.
  • User confirms that remittances do not support or finance any sort of terrorist activity- Directly or indirectly.
  • The remittance will be subject to laws related to monetary transactions in the U.A.E. / intermediary / destined countries and may be blocked / frozen if found suspicious. The sender / beneficiary will be fully responsible to provide necessary evidence / clarification to prove geniality / legality of entities / funds involved and for the purpose of follow up with the concerned authorities for effecting payment or refund as the case may be. The Exchange will not bear any responsibility in this regard in whatsoever manner.
  • Payment once submitted will be executed (subject to the receipt of payment confirmation in our account).
  • Exchange shall treat any instruction / update received through the User’s ID and password as authentic instructions and all the instructions shall be the liability of the user only.
  • Any amendment/cancellation can be executed only if payment is under process.
  • Return / Refund of any remittances for whatsoever reason will be made only at prevailing rate or your purchase rate whichever is lower.
  • Correspondent / Intermediary Bank’s charges are applicable to certain countries/services and shall be deducted while refund.
  • Obligation of the Exchange will be subject to any occurrence resulting in prevention from or delay of interruption in performing its obligations if such prevention, delay or interruption is due to Force Majeure event, (which would include any event beyond the reasonable control, including, without limitation, unavailability of any communication system, internet failure, and software/hardware malfunction). The Exchange shall not be liable for any action/claim arising out of its inability to perform the obligations for the reason stated herein.
  • The Exchange reserve full right to disclose the User information to the legal authority as required.
  • User may use this site to make legitimate remittances and shall not use this website for any other purposes to make any false of illegal remittances.
  • The Exchange reserve complete right at any time and from time to time to modify or discontinue, temporarily or permanently, in this site or any part thereof, with or without prior notice.
  • The Exchange will never ask the Users to provide the credentials (ID/PWD) through verbally or Email.
  • In an attempt to provide increased value to our Users, The Exchange may provide links to other websites or resources. Users acknowledge and agree that the Exchange is not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content.
  • The site may collect certain information about User’s visit, such as Internet service provider and the IPs address through which you access, Date and time of access and the complete activities done in the site.
  • The Exchange has the right, but not the obligation, to monitor any activity and content associated with the Website. The Exchange may investigate any report violation of these Conditions or complaints and take any action that deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to Users access and/or removing any materials from the Website).
  • By using this website, User signifies their acceptance of the complete policy. If do not agree to these policies, please do not use our site. User’s continued use of this website following the posting of changes to these terms will mean acceptance those changes.
  • The Conditions will be exclusively governed by and construed in accordance with the laws of UAE whose Courts will have exclusive jurisdiction in any dispute, save that the Exchange has the right, at their sole discretion, to commence and pursue proceedings in alternative jurisdictions.
  • User confirms that the online remittance facility which is given by the Exchange are used only for normal lawful remittance activities only.
  • All transaction must strictly adheres to the guidelines of the exchange AML compliance policy and procedures.

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