web tt

Web TT - FAQs:

What is Web TT?

Web TT is a complete online money transfer solutions built by GCC Exchange. It is one of the most convenient and cost effective modes of sending money online.

How does Web TT work?

We pride ourselves on keeping things simple and making your life easier. Here is how you can make international money transfers online in 4 easy steps.

  • Step 1: Log on to our Web TT portal and get yourself registered
  • After successful KYC verification you will be provided with a username & password.

  • Step 2: Create your payment instruction
  • First you create an electronic payment instruction on our website. You just tell us how much money you’re transferring overseas and where you want us to send it to. The exchange rates you see on our currency calculator are the exact rates your cash will be transferred at.

  • Step 3: Transfer funds to GCC Exchange
  • Once you have created your payment instruction you then need to wire the payment total to any one of the bank accounts listed on the website.

  • Step 4: Payment made to Recipient:
  • Once we site the funds we will process the transaction

What are the documents required to get registered with Web TT?

The document required to get yourself registered with Web TT is:

Original Emirates ID Copy ( Front & Back)

How can I be sure my money is secure?

As this is a banking transaction it is always traceable .

I have forgotten my password, how do I reset it?

Enter you Username, Email address and Phone No into our forgotten password form, and we will then send a link to your email address which will allow you to reset your password. So kindly ensure that you have correctly entered your email id while registering.

How long before the money will appear in the beneficiary account?

Your beneficiary will receive the money within 2 or 3 business days.

PS: We have kept 2-3 working days as a buffer marking if any Bank Holidays, but we try to deliver your money in the beneficiary account much prior then mentioned days.

A few things that may slow down the process:

  • Delay in receiving payment from your end
  • Recipient bank holidays/national holidays/difference in time zone/delivery hours
  • Erroneous recipient details
Who can use my GCC Web TT ?

In order to maintain and meet our AML Policies we have a one person- one user policy . you are not permitted to use your user ID to send funds on behalf of a another person. So you have to mention your bank and account no during registration.

What should I use as the reference for my local transfer to Web TT?

It is important that you use your unique 8-digit USER ID, so that we can quickly and easily identify your payment. Failure to enter this number may result in a delay in us identifying your payment and a delay in your payment being settled to your payee. Please note: For ease of making future payments, we suggest you save your customer reference no.

How can the customer track the status of transaction?

Customer can track the status using the transaction tracker tool available on the WebTT portal. Customer need to enter their Mobile No and GCC Exchange Card No number to retrieve the status.

Will the customer get a confirmation from GCC Exchange when transfer is successful?

Customer will receive a SMS confirmation when the amount is successfully credited to the beneficiary.

What are the customer touch points?

In case of any queries, the customer can call on the below mobile number or write an email from the registered email id

Mobile No: – +971-56-506 7589

Email – webtt@gccexchange.com

Can the customer cancel a transaction?

To cancel a transaction customer should send an email to web TT customer service email address (webtt@gccexchange.com) from his/her registered email address.

What are charges for sending money using www.gccexchange-webtt.com?

Charges for sending money using our online money transfer service would be 11 /- AED only.

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