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Job Title :Branch Manager

Experience: Candidate must have worked as Branch Manager for a minimum of 5 years in an Exchange House in the UAE and must have a minimum Total Experience of 10 years in an Exchange House

Skills: Proficient in both Foreign Currency and Remittance business.

Nationality: Indian

Industry Type: Exchange House

Job Location: Dubai, UAE

Job Description

  • Supervising the performance of Minimum 10 staff including Head Teller , Cashiers and Branch Service Representatives (BSR), to ensure optimum productivity and high quality service to customers, so as to achieve the goals of the branch.
  • Responsible of monitoring overall branch performance, like (target v/s achievement, staff allocation & productivity, Training staffs, MIS reports, Income & Expenses etc.)
  • Give direction and leadership, strategize, look into the operational and managerial functions.
  • Responsible for growing customer base, customers and business relationships through internal and external marketing programs.
  • Responsible for Cash and Security Documents and also ensuring that the optimum cash balance is maintained at all times.
  • Ensure Internal Control procedures are in place at all times.
  • Review and authorize all documents (originals and scanned) pertaining to New Account opening, Remittances, Foreign Currencies etc. before forwarding it to H.O. for processing.
  • Responding to inquiries from AML Unit in a timely manner
  • Responding to Internal / External Audit queries in a timely manner, ensuring that the discrepancies pointed out by them are corrected immediately
  • Maintain good public relations with customers and the community.
  • Managing difficult situations with customers and providing them with a resolution, information or additional options.
  • Reporting of any untoward incident to the related department heads and top management
  • Conducting timely branch meetings to discuss the strategies for achieving the branch targets.
  • Responsible for Control over Stationery usage and safe-keeping of security items such as Demand Drafts, Managers Cheques, Branch’s stamps, etc.
  • Managing team and getting the daily activities report from them at the end of the day.
  • MIS reporting to the Directors
  • Other duties as assigned.

Desired Profile

  • Holder of a Bachelor Degree
  • At least four to ten years of related experience in Banking/Financial Services

Preferred Skills

  • Excellent oral and written English communication skills.
  • Persuasive communicator.
  • Reliable, precise, well organized.
  • Dynamic, committed and a team player.
  • Can work under pressure and in a fast-paced environment.
  • Excellent Microsoft/Open Office skills.
  • Works with minimal supervision.
  • Numerical skills.
  • Excellent customer service skills.

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